Accounts Receivable and Contracts Administrator
GENERAL DESCRIPTION OF POSITION:
Responsible for completing the A/R process from invoicing through to collections for the Hosted Partner accounts, and non-North American customer accounts as assigned. This includes reviewing contracts and billing processes, assisting in developing and implementing accounting procedures, liaising with Hosted Partners and international customers, as well as the Manager of International Sales. Typical duties would also include billing in multiple currencies, processing credit card charges, following up on customer emails and telephone calls, and maintaining customer documentation and authorizations.
This position reports to the Manager, Accounting.
KEY ACCOUNTABILITIES:
For Hosted Partners:
- Acts as liaison between Hosted Partner, sales staff and accounting;
- Ensures that appropriate contract paperwork is received for all orders;
- Reviews each contract for accuracy and completeness, ensures compliance with Hosted Partner agreement for pricing and discounts;
- Assist with developing and reviewing processes for new Hosted Partners, along with Manager, Accounting and Manager, International Sales.
- Sets up new customers in CRM, License Tracker, and Extranet;
- Ensures timely preparation and issuance of invoices;
- Communicates with Hosted Partner and sales team to resolve any issues.
For other international accounts:
- Receives and reviews customer contracts for invoicing;
- Coordinates with Manager, International Sales or other sales staff to resolve any problems or inconsistencies;
- Prepares invoices and communicates to customers and sales staff
- Sets up new customers in CRM, License Tracker, and Extranet;
- Communicates with customer to arrange for payment and processes credit card charges, or deposit by cheque or wire as required;
- Responds to inquiries from sales staff on status of accounts and / or payments and collections;
- Issues collections notices and makes collection calls for overdue accounts;
General duties:
- Preparing files for third party collection as needed;
- Other duties as requested by Manager, Accounting or Controller
SKILLS AND ATTRIBUTES:
- Strong ability to prioritize,
organize and multitask under minimal direction;
- Detail oriented and able to work
under pressure;
- Ability to review and understand
simple contracts;
- Strong technical skills;
- Quick learner;
- Ability to meet goals and deadlines;
- Team player with good
interpersonal skills;
- Excellent business communication
skills, written and verbal including the ability to communicate with customers
professionally as needed.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Diploma in accounting, or 2nd level CGA, or equivalent;
- Proficient in Microsoft Office, specifically Excel and Word;
- Minimum 4 years’ experience in Accounts Receivable preferably in a high volume environment;
- Experience with multicurrency transactions is an asset;
- Experienced with Great Plains / Microsoft Dynamics GP preferred but not mandatory.
