About Us
Our Partners Speak
“On behalf of Digica Solutions, thank you Level Platforms for Managed Workplace 2010. The platform overall is extremely impressive. The application has been improved, and the way you support your partners is unrivalled. Level Platforms has gone above and beyond to understand what Digica’s business objectives are, and then implement new features to allow us to be more profitable. The new Onsite Manager Utilities have been an absolute blessing! We look forward to an increasingly profitable partnership in the years to come.”
- Chris Stock, Director of Professional Services, Digica
“Working in partnership with Level Platforms allows Peters & Associates a few luxuries that set us apart from our competition, and it’s a definite bright spot in our business. We are able to quickly service our customers and resolve issues in a proactive manner like never before. When engaging new customers, Managed Workplace obtains highly accurate configuration and inventory information which we then use to find upgrade and cross-sell opportunities to improve customer infrastructure.
Managed Workplace has given us a centralized, in-depth view of our customer environments that was not possible before. Our ability to proactively alert customers on potential issues on a 24X7 basis, such as predictive failure, has proven to be invaluable from both a technical and customer service standpoint. Often times we know about hardware issues at a site before the onsite IT person realizes something is wrong.”
- Tom Wiesman, Peters & Associates, Inc.
“How do I start my morning? I check Managed Workplace, see what’s going on with all my client networks, then plan my day accordingly. The central dashboard tells me everything I need to know. Level Platforms Policy Modules ensure best practices monitoring, but because every client is different, I like that my team can easily check event logs and create custom monitors for more unique circumstances. That’s what I love about this product – a reliable foundation combined with the flexibility I need to serve my customers and run my business the way I see fit.”
- Alan Dratch, Owner, Best Network Support
“Managed Workplace has been critical for the success of my company. Close to 85% of our clients are out-of-state, making it otherwise difficult to monitor our clients’ systems. One of the first clients we set up had less than 5% available space on their server…information that we would have never known without Managed Workplace. The software allows us to know what’s happening on the systems we manage 24/7, and take proactive steps to correct little problems before they become really big problems.”
- Lorne Levine, Owner/CEO, Dental Technology Consultants
“Absolutely brilliant! Level Platforms again demonstrates their renowned commitment to their Partners’ success with a fast, flexible, powerful platform that delivers.
Managed Workplace has been the solid cornerstone of our managed services offering for so long that at this point I would say that we can’t live without it.
Over the years, the Level Platforms team has clearly differentiated themselves not only with a great product, but by offering many valuable resources from the Partner Forum, which lets us share ideas and benefit from knowing how others are using Managed Workplace—to unparalleled business and technical support.”
- Andrew Harper, Chief Information Officer, Gaeltek, LLC
"Problems resulting from inadequate security pose the greatest technological threat to SMBs, with the potential to cause significant damage in terms of lost productivity, missed opportunities and costly remediation. Managed Workplace, however, lets me deliver best-in-class security to my SMB customers at LAN speed, 24/7. Click a couple of buttons and I can push a critical patch out to dozens of customers instantly. It’s that simple."
- Sean T. Furman, President, STF Consulting, LLC
“Level Platforms has one of the fastest and best support teams I have ever dealt with, hands down. It’s refreshing to deal with a technology company that deals with customers intelligently, and not like we’re a bunch of four year olds running networks.”
- Wes Northcut, Network Administrator Senior Security Specialist, Computer Tutors USA
"In the two months that I have been a partner I have experienced the best customer service and technical support from any organization in the technology sector.
Your world class support and attention to customer service is comparable to the service I receive when I take the family to Walt Disney World in Orlando, Florida. Disney’s model for customer service is like no other corporation in the world; and it shows! They make their guests always feel special and important!
The same holds true for Level Platforms. Your customer and technical service personnel are always patient, thorough and professional."
- John S. Romero, President & CEO REBOOT Technologies of Western New York, Inc.
“The centralized interface of Managed Workplace has helped us better manage our customers and staff. We've taken on more new business and have improved the depth of our services beyond the competition; we provide real solutions to real businesses.”
- Walter Matesa, Owner Centennial Computer Solutions
"Managed Workplace has helped us save our clients thousands of dollars with its remote monitoring capabilities. Our clients are now selling our services for us through recommendations!"
- Steve Ferman, President Compunite Computers Inc.
"I must admit to being very skeptical at first, but the more I use the product, and see the effect it has had on our engineer’s morale, and with our customer’s satisfaction, the more grateful I am for finding your website. Our new focus is on Managed Services, and the difference is AWESOME.”
- Graham Bray Managing Director CF System
“Managed Workplace/Service Center is an application that we use as the core of our service offerings. We manage more networks properly, without a proportional increase in staff and overhead costs. We can quickly assess the condition of a prospective client’s network with cold, hard facts.“
- Brian Goddard, president and owner, gTECHserv
“Level Platforms has helped change the face of our company. We are not only a managed service provider; we are a great managed service provider, exceeding way beyond client’s expectations.”
- James Agnello, President Jonathan’s Computer Centers
“Managed Workplace is our 24x7 onsite “staff” person for our clients. It’s made the impossible possible; we can now deliver proactive, more attentive service while achieving significant reductions in our service costs.”
- Frank Ballatore, President New England Computer Group Inc.
“Managed Workplace is so much more than a monitoring tool. It has completely transformed the efficiencies of the services we provide allowing us to significantly reduce our staff utilization and service costs.”
- Erin Arnold, Vice President NextStep Networking
“We now deliver world class service to our customers, thanks to the remote monitoring and management capabilities of Managed Workplace. Traditionally it had been more profitable when a client’s server went down, but now it’s more profitable when a client’s system runs smoothly. Everyone wins.!”
- Robert Guchee, Vice President Parsec Computer Corp.
“Level Platforms has been very helpful and supportive in our growth.”
- Brian Swanson, President SRV Networks
“We’ve developed a meaningful working relationship with the people at Level Platforms. They understand our unique business requirements, not only from a technical standpoint, but also by offering support and guidance from a business perspective that has enabled us to enhance how we service our clients.”
- Brett Bailey Manager, Marketing and Business Development WBM Office
“Level Platforms is highly regarded within the Microsoft small business partner community. As managed services continues its rapid adoption among the SMB solution provider community, we are extremely pleased to see the continued strategic cooperation between Microsoft and Level Platforms focused on the success of their combined partners.”
- Harry Brelsford, CEO of SMB Nation
“Managed Workplace improves our technology manager’s efficiency in network administration. This gives more time for integral planning and project work while streamlining the essential maintenance activity that keeps networks working.”
- Rob Duxter, President and CEO Network Integrators of Canada
“Via Level Platforms Service Center, we provide system reliability to our clients by monitoring key components of their IT infrastructure. Identifying the business objectives and aligning them to IT services is our job. Service Center allows us to translate this equation to business terms.”
- Jafet Ramirez, IT Managed Services Director, Knowility Corp
“Managed Workplace has increased our customer satisfaction, resource productivity, and customer loyalty. We are lucky to have a partner like Level Platforms.”
- Verne McNamara Technical Services Manager, CorpInfo
“We’ve been developing our solution since 2001, and now Managed Workplace has given us the tools we need to provide a level of service unmatched in our area. It has brought our Managed Services business from a struggling two client offering to a well running 13 client operation in eight months – more than one new client per month. Imagine what a little more time can do!”
- Wayne Libonati, Vice President, Performance Connectivity
