Computer Troubleshooters Selects Level Platforms for Franchise’s B.E.S.T. Managed Services Program

October 16, 2006

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OTTAWA, ONTARIO, October 16, 2006 – LPI Level Platforms Inc., a leading global provider of network monitoring and management software for IT solution providers, announced today that it has been selected by Computer Troubleshooters Ltd., the world’s largest technology franchise with over 450 locations in 22 countries, as the core monitoring and management software platform for Business Enhanced Support Technology (B.E.S.T.), their recently announced managed services offering to small and medium-sized businesses (SMB).

Computer Troubleshooters launched its managed services strategy, B.E.S.T, to its global franchises at their recent Annual Conference in Chicago. The program is designed to help Computer Troubleshooters franchisees better service and support their small and medium business customers while simultaneously aligning IT requirements with their clients business needs. B.E.S.T and the new business opportunity this represents was the major topic of discussion among the 225 of Computer Troubleshooters’ franchisees that attended the event.

Today’s businesses are increasingly more dependent on their IT infrastructure for mission critical applications necessary for day to day operations. Computer Troubleshooters B.E.S.T. program helps small to medium sized business by providing increased network uptime, security and reliability through continuous monitoring and remote management capabilities that enable their franchisees to identify and resolve potential issues before they become critical. Leveraging their global franchise strength and local service, Computer Troubleshooters is able to offer SMB customers proactive monitoring, infrastructure management, and helpdesk support services irrespective of location.

“We are privileged to have been selected by Computer Troubleshooters.” said Dan Wensley, Vice President of Partner Development for Level Platforms, “As the largest global franchise, Computer Troubleshooters has consistently demonstrated their ability to adopt to new technologies and evolve their business. Their new service initiative, B.E.S.T., will drive the next wave of growth and extend their market leadership.”

“Our industry is evolving” said Chip Reaves, CEO of Computer Troubleshooters USA. “Small businesses don’t want computer problems, and they don’t want a computer consultant who only makes money when their computers are down. We assembled an international team of Computer Troubleshooters to research managed services technologies that would be the right fit for our new B.E.S.T. service plans and No Downtime Guarantee™. After reviewing dozens of possible technology products, Level Platforms emerged as the clear technology leader for us and for our small business customers.”

About Level Platforms

With more than 1,700 Partners worldwide, Level Platforms is the leading provider of managed services software for IT solution providers servicing small and mid-sized end customers through its award winning remote monitoring and management software, Managed Workplace.

Managed Workplace provides everything a managed services provider needs to remotely monitor and manage their end customers’ IT networks through a single web based central dashboard. The dashboard presents all customer site data including integrated performance and security monitoring, availability status, real-time alerting, graphical performance reporting, trouble ticketing, and asset inventory (hardware, software, network devices, and patches) and includes monitoring of both local and hosted web sites. In addition to summarizing critical status information, the dashboard, provides immediate “drill-down” access to detailed information about any device or event.

A complete suite of remote management features -- including remote control, patch management and remote scripting -- allows the solution provider to maintain high customer availability at a low cost while achieving long term, high margin recurring revenues and more responsive customer service. Comprehensive managed services training and personalized business coaching, combined with simple per site subscription pricing makes it easy for any solution provider to offer high-profit, customized managed services to end customers of any size.

About Computer Troubleshooters

Computer Troubleshooters provides a full range of computer and technology solutions to small-business owners and private home users. Computer Troubleshooters specialists are fully trained and are experts at pinpointing a broad range of computer and technology challenges.

Founded in Australia in 1997, Computer Troubleshooters is the global leader in onsite small business computer services, with over 450 franchises worldwide in 22 countries, including more than 250 in the United States and Canada.

Computer Troubleshooters USA has been repeatedly named the top tech support business franchise company by Entrepreneur magazine in its annual Franchise 500 rankings, and was named an “Up and Coming” franchise by Franchise Times magazine in 2005. Computer Troubleshooters was also named the #7 franchise by Franchise Business Review based on franchisee satisfaction.  

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Press Contact:

Tasha McDonald
LPI Level Platforms Inc.
Tel: 613-232-1000, extension 247 
tmcdonald@levelplatforms.com


Jean Hallman
Computer Troubleshooters Ltd.
(404) 477-1300
jhallman@comptroub.com