Product
Alerting
Managed Workplace has a robust notification engine to keep technicians informed when problems are identified in an environment. The alerting engine is closely tied to the monitoring engine. Based on the monitoring being performed you can define search strings, thresholds, events or many other parameters with alerts sent to any user or external individual.
Alerts themselves can take many forms including trouble ticket creation, email and pager and can be scheduled via the Alert Scheduler to ensure that the appropriate people are being notified. Additionally, with automatic alert escalation capabilities you can ensure that no alerts are missed and that the appropriate action is taking place.
Feature Overview:
- High configurability allows you to tailor the solution to suit your needs
- Customizable Dashboard view provides an entire view of your managed services offering
- Alert suppression, escalation, scheduling and self healing capabilities
