Web Based Performance Reporting

Web-based Performance Reports have both graphic and text representation. Performance reports can be combined with incident records to provide end users with easy explanations for fluctuations in their environment.

The performance reports can be monitored in many ways allowing analysis on hourly, daily, weekly, monthly, or quarterly basis. These reports provide fact-based capacity management and demonstrative service level compliance data back to customers.

Managed Workplace automatically generates these reports from the information it has gathered. No complex set up or configuration is required. Because the reports are web based, they can be viewed by the IT service provider at their central site, by distributed technicians and sales staff, or even their customers if the feature is enabled.

Performance thresholds are displayed on the reports allowing Managed Workplace IT service providers and their customers the ability to view performance at a glance. Thanks to Managed Workplace's detailed reporting, the IT service representatives will no longer need to engage in long and detailed explanations concerning environmental performance or capacity issues. It's all readily available and viewable in easy to understand, detailed performance reports that help focus discussions with the customer on real performance issues and potential solutions.

Service Center also generates service reports on a site-wide basis. IT service providers can view graphical network performance details for every system on a site.

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