Alliances

Alert software by Fieldpoint


 

Alert software provides the deep business functionality IT service providers need for to support their MSP practice.

Managed Workplace and Alert Software Incident Tracking:

  • Managed Workplace uses advanced auto-discovery technology to reliably collect accurate and essential network data. This data is synchronized with Alert Software displaying the same hardware and software configuration categories.
  • Managed Workplace has a robust notification engine that automatically creates Alert Software Incidents so your technicians can solve issues right away.
  • Alert software also has a powerful drag and drop resource scheduler to get your technicians on site and on time.
  • Alert software mobility provides web portals, PDA support, and Exchange integration.
  • Closed Alert Incidents automatically clear alerts and tickets within the Managed Workplace application appending solution information.

Indentify new projects and sales opportunities with Managed Workplace in conjunction with Alert Software’s advanced capabilities:

  • Track your you opportunities in Microsoft Dynamics CRM
  • Created new Alert Software projects from Dynamics CRM
  • Plan budgets, costs, and resource planning  with Alert Project Management
  • Create Dynamics GP Purchase Orders directly from within Alert Software requisitions.
  • Fully integrated into Dynamics GP Inventory.
  • Generate Progress billings and Alert software’s integration to Dynamics GP Financials.

Manage your MSP contracts with Alert software’s recurring billing system:

  • Flexible recurring billing integrated to Dynamic GP financials.
  • Set up recurring tasks to be executed on planned dates.
  • Supports additional time and materials services and pre-paid blocks.

Advanced tools to allow you to scale and adapt quickly to the marketplace:

  • Complete set up standard reports to analysis your business instantly.
  • Available business Intelligence engine provides dashboards, KPI’s, and notifications.
  • Create customer portals; design your own forms, and views into the system.
  • Flexible workflow and escalation allows you to define your best business practice versus using your software vendor’s generic process.

For more information on Alert software, please click here.

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